Terms of service

Terms of service

These terms apply to every purchase from velourasilk.store ("Veloura Silk", "we", "us"). Veloura Silk is the trading name of OGBEIDE Best EI (entrepreneur individuel), SIREN 902 085 810, based at 3 place Georges Clemenceau, 73100 Aix-les-Bains, France. Contact: yunp2787@gmail.com.

1. Orders

By placing an order you confirm that you are at least 18 years old and that the information you give us is accurate. Your contract with us is formed when we send you an order confirmation email. We may refuse or cancel an order, for example if a product is unavailable or a price was shown in error; if so, we refund you in full.

2. Products

We do our best to show products accurately. Colours may look slightly different depending on your screen, and measurements may vary by about 1–2 cm. Please check the size guide before ordering.

3. Prices and payment

Prices are shown in euros (or your local currency where available) and include any applicable taxes. Shipping costs, if any, are shown at checkout before you pay. Bundle discounts are applied automatically at checkout. Payment is taken when you place your order and is processed securely by Shopify and our payment providers; we never see or store your full card details.

4. Delivery

Delivery times and conditions are set out in our Shipping Policy. Risk in the products passes to you when they are delivered.

5. Right of withdrawal and returns

You have 14 days from delivery to withdraw from your purchase. Conditions and the return process are set out in our Returns & Refunds Policy.

6. Legal guarantees

All products are covered by the legal guarantee of conformity (2 years from delivery) and the guarantee against hidden defects under French and EU law. These rights apply in addition to our returns policy.

7. Liability

We are responsible for losses you suffer that are a foreseeable result of us breaking these terms. We are not liable for losses that were not foreseeable, or for misuse of products. Nothing in these terms limits liability that cannot be limited by law.

8. Personal data

We handle your personal data as described in our Privacy Policy.

9. Complaints and disputes

If you have a problem, please contact us first at yunp2787@gmail.com — we aim to reply within 2 business days. If we can't resolve it, you may contact a consumer mediator free of charge. These terms are governed by French law; if you live elsewhere in the EU, you keep the protection of your own country's mandatory consumer laws.

10. Changes

We may update these terms. The version in force on the date of your order applies to that order.